PigeonFlow

Privacy Policy

Last updated: February 6, 2026

1. Introduction

PigeonFlow ("we", "our", or "us") operates the PigeonFlow marketing automation platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our email, SMS, and WhatsApp marketing tools.

By accessing or using PigeonFlow, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, organization name, and password. If you subscribe to a paid plan, we collect billing information through our payment processor.

Contact Data

You may upload or import contact lists containing email addresses, phone numbers, names, and other data fields. This data is stored on your behalf and processed solely for the purposes you direct, such as sending campaigns.

Campaign & Messaging Data

We collect data related to your email, SMS, and WhatsApp campaigns including message content, delivery status, open rates, click rates, read receipts, and engagement metrics.

Integration Data

When you connect third-party services such as Shopify, WooCommerce, BigCommerce, Stripe, QuickBooks, or Xero, we access and store data from those platforms (e.g., customer records, orders, products) as authorized by you during the integration setup.

Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, IP address, browser type, device information, and timestamps.

3. How We Use Your Information

  • Provide, operate, and maintain our services
  • Send your marketing campaigns via email, SMS, and WhatsApp on your behalf
  • Process e-commerce data for revenue attribution and analytics
  • Improve and personalize your experience
  • Communicate with you about your account, updates, and support
  • Monitor usage to enforce our terms and prevent abuse
  • Comply with legal obligations

4. Data Sharing & Third Parties

We do not sell your personal data. We share information only in the following circumstances:

  • Service Providers: We use SendGrid for email delivery and Twilio for SMS and WhatsApp delivery. These providers process message data on our behalf.
  • Payment Processing: Billing is handled by third-party payment processors who receive only the information necessary to process your subscription.
  • Integrations: When you connect platforms like Shopify or Stripe, data is exchanged as you authorize. We do not share your integration data with other customers.
  • Legal Requirements: We may disclose information if required by law, regulation, or legal process.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Export your data in a portable format
  • Withdraw consent at any time

To exercise these rights, contact us at support@pigeonflow.ai.

7. Cookies & Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our platform. You can control cookie settings through your browser. Disabling cookies may affect the functionality of our services.

8. Third-Party Services

Our platform integrates with third-party services including Shopify, WooCommerce, BigCommerce, Stripe, QuickBooks, Xero, SendGrid, and Twilio. Each of these services has its own privacy policy. We encourage you to review their policies before connecting your accounts.

9. Children's Privacy

PigeonFlow is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If we learn that we have collected data from a child, we will delete it promptly.

10. Data Retention

We retain your account data for as long as your account is active. Campaign analytics and messaging logs are retained for up to 24 months. When you delete your account, we will remove your data within 30 days, except where retention is required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of PigeonFlow after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: support@pigeonflow.ai
  • Phone: (708) 274-4366
  • Address: 1449 S Michigan Ave STE 13207, Chicago, IL 60605
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